VoIP & Cloud Phone
Your business phone.
On any device, anywhere.
Legacy phone systems are expensive, inflexible, and built for a different era. ALPHA deploys Wildix cloud phone solutions accessible via browser, desktop app, mobile, or desk phone — whatever works best for your team.
The problem
Is your phone system holding you back?
Most Vancouver Island organizations are still running phone systems that weren’t designed for how work happens today.
Inflexibility
Staff tied to a desk to take calls. No support for remote or hybrid work.
High cost
Legacy PBX hardware is expensive to maintain, upgrade, and replace.
Complexity
Outdated hardware. Expensive maintenance. Too many systems that don’t talk to each other.
Security gaps
Legacy PBX systems weren’t designed with modern threats in mind.
What’s included
Everything covered under VoIP & Cloud Phone
Wildix Collaboration
Chat, video, screen sharing, and calls — all in one unified interface. Accessible via browser, desktop app, or mobile. Works on any device.
Wildix Hosted PBX
Feature-complete hosted phone system with auto-attendant, call queues, voicemail to email, ring groups, and mobile app. Fully managed by ALPHA.
Number Porting & New Numbers
Keep your existing numbers. We handle the porting so there’s no interruption to your published contact details. Local and toll-free numbers available.
Auto-Attendant & Call Routing
Professional greetings and smart call routing — including after-hours scheduling and holiday modes. Callers always reach the right person.
Mobile & Remote Work
Your business number follows your staff. iOS and Android apps give every team member a professional line on their mobile device.
Hardware & Desk Phones
Wildix desk phones and wireless headsets — provisioned and managed as part of your plan.
How it works
A structured approach from day one
Every engagement starts with a clear process. You know what to expect, when to expect it, and what the deliverables are at each stage.
01
Assessment & design
We review your current phone system, understand your call flows and team structure, and design a cloud phone solution that fits — not a generic package.
02
Migration & porting
We manage number porting, system configuration, and user setup. A detailed migration plan ensures no calls are missed during cutover.
03
Training & ongoing support
Your team gets hands-on training so they’re confident from day one. Ongoing management and support is included in your managed IT plan.
Pricing
Cloud phone plans.
Clear pricing, no surprises.
All plans include number porting, mobile app, and ongoing ALPHA support.
Essentials
Starting at
$25.99/user/mo
For teams needing chat, presence, and click-to-call.
- Call handling, transfer & ring groups
- Chat & presence indicators
- Automated call recording
- Voicemail to email
- Multi-location support
- CLASSOUND included
Business
Starting at
$29.99/user/mo
For client-facing teams, sales, and support roles.
- Everything in Essentials
- CRM integration
- Videoconferencing
- Web contact widget
- SMS support
- Automated call transcription
- CLASSOUND included
Premium
Starting at
$40.99/user/mo
Full unified communications for advanced teams.
- Everything in Business
- Advanced analytics
- Voicemail transcription
- Priority support
- CLASSOUND included
All prices in CAD. Powered by Wildix. International calling to 200+ countries via CLASSOUND.
Hardware
The right phone for every role
Wildix desk phones, headsets, and conference solutions — provisioned and managed by ALPHA as part of your plan.
Vancouver Island context
Built for organizations
across Vancouver Island
For organizations with multiple offices or field staff, cloud phone systems deliver significant cost savings and operational flexibility compared to legacy PBX infrastructure.
Our technicians are based in Courtenay, Nanaimo, and Campbell River. On-site support is part of every managed plan — not an optional add-on.
Our offices
Courtenay
Head office — Comox Valley
Nanaimo
Central Vancouver Island
Campbell River
North Vancouver Island
Yes. Our cloud phone solution connects with Microsoft Teams, Salesforce, HubSpot, Zendesk, and a wide range of CRM, ERP, and business applications. It enhances your existing tools rather than replacing them.
Yes. The system is secure by design — using end-to-end encryption (SRTP and TLS protocols) with no requirement for external VPNs or firewalls. Remote calls stay protected without extra configuration.
Yes. CLASSOUND provides SIP trunking with international calling to 200+ countries and territories, with HD audio and automatic failover for reliable connectivity wherever you need to call.
We handle the porting process end-to-end. Your existing numbers come with you — no change to your published contact details, and no calls missed during cutover.
Let’s talk
Ready to replace your
phone system?
Book a free 15-minute consultation. We’ll review your current setup and walk you through the right cloud phone option for your team.
Secure
Flexible
Scalable
Vancouver Island–based support