Your business phone.
On any device, anywhere.

VoIP (Voice over Internet Protocol) routes calls over your internet connection rather than traditional phone lines. Cloud phone systems like Wildix and Microsoft Teams Calling eliminate the need for on-premises PBX hardware, reduce per-line costs, and give staff the flexibility to make and receive calls from any device — desk phone, computer, or mobile — using a single business number. For Vancouver Island organizations with remote staff or multiple office locations, cloud VoIP unifies communication across every site without separate systems or licensing for each location.

ALPHA IT deploys and manages Wildix cloud phone systems and Microsoft Teams Calling. Wildix provides a unified communications platform with advanced call centre features, physical handsets, mobile apps, and browser-based calling. Microsoft Teams Calling is the right choice for organizations already running Microsoft 365 who want to consolidate communication into a single platform. ALPHA IT assesses your existing infrastructure, staff workflow, and budget before recommending which system fits your organization.

Yes. Both Wildix and Microsoft Teams Calling are cloud-based, meaning staff can make and receive business calls from any device and location with an internet connection. Calls appear to come from your main business number regardless of whether staff are in the office, working from home, or on a job site. For Vancouver Island organizations with field staff or staff working across remote communities, this ensures consistent, professional communication without relying on personal mobile numbers.

Cloud phone systems can be configured with failover routing so incoming calls are automatically redirected to mobile numbers, a backup location, or a voicemail system when your primary internet connection is unavailable. This is a significant resilience advantage over traditional on-premises PBX systems, which typically go offline entirely during a power failure. ALPHA IT configures failover routing as part of every VoIP deployment so your organization has a documented plan for communication continuity during outages.

Wildix is a dedicated unified communications platform with purpose-built call centre features, a wide range of physical handsets, and advanced call handling — well suited for organizations with high call volumes, reception desks, or complex routing needs. Microsoft Teams Calling is the right fit for organizations already running Microsoft 365 who want one platform for calls, chat, and video without adding another vendor. Both are cloud-based and support remote work. ALPHA IT helps organizations choose based on their workflow, existing Microsoft investment, and call volume requirements.

Deployment timelines vary by organization size and complexity, but most VoIP implementations are completed within two to four weeks. The process includes porting your existing phone numbers to the new platform, configuring auto-attendants and call routing, provisioning devices, and training staff. ALPHA IT coordinates the number port with your current carrier to ensure no calls are missed during the transition. For Vancouver Island organizations replacing aging on-premises phone systems, we plan cutovers during low-traffic periods to minimize disruption.

Cloud VoIP systems typically cost less than traditional on-premises PBX systems when total cost of ownership is considered. On-premises systems require upfront hardware purchases, ongoing maintenance contracts, and costly upgrades. Cloud systems are subscription-based, with per-user monthly pricing that scales with your organization. There are no unexpected hardware failure costs and no expensive upgrade projects. ALPHA IT provides a cost comparison during the assessment phase so organizations can make a fully informed decision before committing to a platform.

Cloud VoIP systems like Wildix are typically priced on a per-user monthly basis, with most small and mid-sized organizations paying between $30–$60 per user per month for a full-featured cloud phone system. This compares favourably to the upfront hardware costs and ongoing maintenance of traditional on-premises PBX systems. ALPHA IT provides a cost comparison as part of every VoIP assessment.