IT Support
in Comox

Yes. ALPHA IT provides managed IT services, cybersecurity and Microsoft 365 support to organizations in Comox and the Comox Valley. Most issues can be handled remotely, with technicians from our nearby Courtenay office available for onsite visits when needed.

ALPHA IT serves municipalities and local governments, First Nations communities, trades and construction businesses, nonprofits and professional services firms across Comox and the Comox Valley. Most are looking for more reliable support, clearer ownership and a consistent approach to managing IT.

Response times depend on the severity and business impact of the issue. Urgent, high-impact and routine requests are prioritized differently, with response expectations documented in your managed service agreement. Critical system failures are treated as high-priority incidents and addressed according to the response commitments in your plan.

ALPHA IT managed plans include 24/7 system monitoring and alerting, unlimited help desk support, patch and firmware management, Microsoft 365 administration, cybersecurity controls, hardware lifecycle planning, backup monitoring, and regular Strategic Business Reviews. Plans are built around your organization’s size and needs.

ALPHA IT is based on Vancouver Island and focuses exclusively on the region. Our team understands the industries, communities and day-to-day realities of organizations in Comox and the Comox Valley. We do more than respond to support tickets. We also monitor systems, manage security, plan upcoming technology needs and provide onsite support when required.

The first step is a free 15-Minute IT Check-Up. It is a short conversation about your current setup, the issues you are dealing with and the kind of support you may need. From there, we can recommend the right service level and outline what onboarding could look like for your organization in Comox.

Yes. ALPHA IT provides onsite support to organizations in Comox and across the Comox Valley from our nearby Courtenay office. Remote support resolves most issues quickly, while onsite visits are available when needed. The amount of onsite support included and scheduling expectations depend on your managed service plan and the nature of the request.

Managed IT pricing depends on your number of users, devices, locations, cybersecurity requirements, Microsoft 365 environment, backup needs, onsite support requirements and the level of service you need. As a planning guide, many small and mid-sized Vancouver Island organizations budget approximately $1,500 to $7,000+ per month, depending on size and scope. A 15-Minute IT Check-Up can help identify where your organization is likely to fall within that range.