Client support

How to reach
ALPHA IT support

Current ALPHA IT managed clients: choose the fastest path to resolution based on your issue.

Under attack right now? Our incident response team is available 24/7.

Emergency or Critical Issue

System down, security incident, complete outage. Call immediately. Available 24/7 for critical situations.

Standard — response within 15 min

Submit and track support tickets through ALPHA Chat — in Microsoft Teams or the desktop app. Fastest way to reach us for any non-critical issue.

Self-serve

Guides, how-tos, and documentation at docs.getalpha.ca — available 24/7.

Not a client yet? Learn how our Managed IT Services keep Vancouver Island organizations supported, secure, and running.

Support is only available to current managed clients. If you’re looking for IT help, start with a free 15-minute consultation.

Let’s talk

Want Results Like These
for Your Organization?

Book a 15-minute IT Check-Up with our local team. We’ll show you exactly how we can help.