Privacy Policy

ALPHA IT (“ALPHA IT,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, and protect your information in accordance with PIPEDA and BC PIPA.

1. Information We Collect

We collect contact information (name, email, phone, organization) when you submit a form or contact us directly. We also collect technical information (IP address, pages visited) automatically when you use our website, and service-related information necessary to deliver managed IT services.

2. How We Use Your Information

We use your information to respond to inquiries, deliver and improve our IT services, send relevant communications with your consent, and meet legal and regulatory obligations.

3. Sharing of Information

We do not sell your personal information. We may share information with trusted third-party service providers subject to confidentiality agreements, or where required by law.

4. Cookies and Tracking

We use cookies and Google Analytics to analyze traffic and improve your experience. You may disable cookies through your browser settings.

5. Spam Protection (reCAPTCHA)

Our website uses Google reCAPTCHA Enterprise to protect forms from spam and automated abuse. When you submit a form, reCAPTCHA may collect information about your browser, device, and behaviour on the page to assess whether the request is likely human. This information is processed by Google under the Google Privacy Policy and Google Terms of Service. We use reCAPTCHA solely to protect submissions and not for advertising or profiling.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

7. Security

We implement industry-standard security measures to protect your personal information. As a managed IT and cybersecurity provider, data protection is central to how we operate.

8. Your Rights

Under PIPEDA and PIPA, you have the right to access your personal information, request corrections, and withdraw consent for non-essential communications. Contact us at privacy@getalpha.ca.