Managed IT
IT That Works.
Every Day.
Full-service managed IT for Vancouver Island organizations. We own your technology environment so your team can focus on the work that matters.
What’s included
Everything Your IT Environment Needs.
One Monthly Cost.
ALPHA Care is our managed IT foundation. Every client gets the full stack — monitoring, security, support, M365 administration, and strategic guidance — no upsells required.
24/7 Monitoring & Alerting
All endpoints, servers, and network devices monitored continuously. Issues caught before users notice.
Unlimited Help Desk Support
Staff get fast support with a 15-minute response SLA. No per-ticket billing, no waiting in a queue.
Patch Management
Automated patching for Windows, third-party applications, and firmware. Nothing falls behind.
Microsoft 365 Administration
User provisioning, licensing, Teams and SharePoint configuration, and ongoing tenant health management.
Cybersecurity Foundation
MFA enforcement, endpoint protection, and email security included as standard. Security is not an add-on. See cybersecurity →
vCIO & Technology Roadmapping
Quarterly reviews with your account manager. Budget planning, lifecycle tracking, and strategic guidance.
Vendor Management
We own the relationship with Microsoft, your ISP, and every tech vendor. One call handles everything.
Onboarding & Offboarding
Structured workflows for new hires and departures. Access provisioned and revoked cleanly, every time.
Who it’s for
Built for Organizations Running Without Internal IT
ALPHA IT specializes in First Nations organizations, municipalities, nonprofits, and trades businesses on Vancouver Island. Organizations with 10 to 100+ workstations that need a real IT partner — not just a technician who shows up when things break.
If your team is managing IT decisions on their own, calling different vendors for different problems, or dealing with recurring issues that never fully get resolved, managed IT is the right model.
Who it’s a fit for
10 to 100+ workstations
No internal IT department, or an underpowered one-person IT
Microsoft 365 environment, or ready to migrate
Vancouver Island location or remote-first BC operation
Organizations tired of unpredictable IT costs and reactive support
Client retention
96%
We earn the relationship every month.
Getting started
From First Call to Fully Managed in 30 Days
Free IT Review
We audit your current environment — hardware, software, security posture, and support gaps. You get a written summary of findings regardless of next steps.
Proposal & Agreement
A clear monthly cost based on your user count and environment. No hidden fees, no surprise invoices. You know exactly what you’re getting.
Onboarding & Documentation
We document your entire environment, deploy our monitoring and security stack, and brief your team. Typically complete within 30 days of signing.
Ongoing Management
Your team calls us. We handle everything. Monthly reporting, quarterly reviews, and proactive improvements keep your technology aligned to your mission.
Want the full picture?
Read “The Managed IT Difference”
Our take on why the break-fix model is broken and what real IT partnership looks like.
Vancouver Island
Local Technicians. Island-Wide Coverage.
For organizations across Vancouver Island — local governments, First Nations, trades businesses, and growing companies — ALPHA IT’s managed IT means leadership stops reacting to technology problems and starts planning around technology opportunities.
Our technicians are based in Courtenay, Nanaimo, and Campbell River — on-site support is part of every managed plan, not an optional add-on.
Let’s talk
Let’s Talk About
Your Environment.
Free IT review for qualifying Vancouver Island organizations. 30 minutes. Honest findings. No pressure.