Client support

How to reach
ALPHA IT support

Current ALPHA IT managed clients: choose the fastest path to resolution based on your issue.

Under attack right now? Our incident response team is available 24/7.

Emergency or Critical Issue

System down, security incident, complete outage. Call immediately. Available 24/7 for critical situations.

Standard — response within 15 min

Submit and track support tickets through ALPHA Chat — in Microsoft Teams or the desktop app. Fastest way to reach us for any non-critical issue.

Self-serve

Guides, how-tos, and documentation at docs.getalpha.ca — available 24/7.

New to ALPHA IT?

Support is only available to current managed clients. If you’re looking for IT help, start with a free 15-minute consultation.

Let’s talk

Want Results Like These
for Your Organization?

Book a 15-minute IT Check-Up with our local team. We’ll show you exactly how we can help.