Technology Partner
Wildix
Cloud-Native Business Communications
ALPHA IT deploys and manages Wildix cloud phone systems for organizations across Vancouver Island, BC. Wildix is a browser-based unified communications platform that replaces traditional phone systems. ALPHA IT deploys and manages Wildix as part of managed IT for organizations across Vancouver Island.
The platform
What Wildix Does
Wildix is a cloud-native unified communications platform that combines business phone, video conferencing, chat, and integrations into a single browser-based system.
Cloud Business Phone
Full business phone system with call routing, voicemail, auto-attendant — no on-premises PBX required.
Video Conferencing
Built-in video meetings without third-party software. Join from any browser.
Unified Messaging
Chat, presence, and file sharing integrated with your phone system.
Mobile & Remote Ready
Make and receive business calls from any device, anywhere — office, job site, or home.
CRM Integration
Connect Wildix to your business applications for screen pops and call logging.
WebRTC Technology
Browser-based calling with no plugins or downloads required for internal or external calls.
How we manage it
A Phone System Needs
Proper Deployment
Wildix works best when it’s configured for your workflows, not just installed. ALPHA IT handles the full deployment and ongoing management.
Network Assessment
We assess your network bandwidth, QoS settings, and switch configuration to ensure call quality.
Configuration & Setup
Auto-attendants, call groups, voicemail, user profiles, and permissions configured to your business workflows.
Training & Onboarding
Staff training on desktop, mobile, and browser clients so adoption is smooth.
Ongoing Support
Adds, moves, changes, troubleshooting, and firmware updates managed as part of your IT service.
Who it’s for
Wildix for Vancouver Island Organizations
ALPHA IT deploys and manages Wildix for organizations across Vancouver Island as part of structured managed IT.
Local Governments
Modern cloud phone systems replacing legacy PBX for municipal offices.
First Nations
Reliable voice and video communications across community locations.
Construction & Trades
Keep field and office teams connected with one unified platform.
Nonprofits
Cost-effective phone and messaging for organizations with limited IT budgets.
Related ALPHA IT Services
Related Tools
Want to know if this is right for your organization?
Book a 15-minute conversation and we’ll walk through your environment together.
Book a Check-Up →Common questions
Wildix VoIP FAQ
What is Wildix?
Wildix is a cloud-native unified communications platform that provides business phone, video, chat, and integrations through a browser-based interface. It replaces traditional PBX hardware with a fully cloud-managed system.
Do we need special hardware?
Wildix works with browser-based softphones, desktop apps, and mobile apps. Optional desk phones are available but not required. ALPHA IT recommends the right mix based on your team roles.
Can we keep our existing phone numbers?
Yes. ALPHA IT handles number porting from your existing provider as part of the migration.
How is call quality ensured?
ALPHA IT performs a network assessment before deployment to verify bandwidth, configure Quality of Service settings, and ensure your switches and network can support voice traffic reliably.
How much does Wildix cost for a Vancouver Island organization?
Wildix is typically priced between $30–$60 per user per month for a full-featured cloud phone system. This compares favourably to traditional on-premises PBX systems when total cost of ownership is considered. ALPHA IT provides a full cost comparison as part of every VoIP assessment.
Let’s talk
Ready to replace your
phone system?
Book a consultation. We’ll review your current communications setup and show you what Wildix can do.