June 27, 2022


What is a Managed Service Provider (MSP) and why should my business have one?

Are you relying on an in-house IT department to manage your systems? If so, chances are it may be time for a change. The mentality of not fixing something until it’s broken is one of the past and the truth is, majority of in-house IT teams are not properly equipped to keep up with the rapidly changing IT landscape.   

Most organizations’ IT strategies are reactive as opposed to proactive. This is how pitfalls like increased system downtime, sunken employee resources and capital costs occur. Instead of shaking off the idea of third-party support, read on to learn more and discover some of the benefits.  

What is an MSP?

A Managed Service Provider (MSP) is a third-party that takes manages a client’s information technology (IT). Typically, small to mid-size businesses, non-profit organizations and government services work with an MSP to take care of reoccurring IT tasks such as network management, infrastructure maintenance, cybersecurity and more.  

MSPs take care of clients’ IT management on a day-to-day basis so that they can focus on running their business and meeting core objectives without having to stress about IT. Although most tasks can be performed remotely by an MSP, it’s important to discuss their on-site policies and response rate for critical issues.  

What types of services does an MSP provide?

Due to businesses requiring up to date technology solutions to stay ahead of their competitors, the demand for MSPs is constantly increasing. From developing an IT strategy to improving your infrastructure and beyond, below are a few of the key services an MSP provides.  

  • Cybersecurity  
  • Network and server maintenance 
  • Cloud storage solutions 
  • Data backup and disaster recovery  
  • Employee training 

    Focus on your primary business goals 

    With the help of an MSP, companies can avoid sinking capital costs and employee resources into tech problems. If you have an internal IT team, chances are they will be able to handle some of issues but will likely get overwhelmed with complex tasks and be unable to provide scalable solutions that match your business needs.  

    One of the advantages of working with an MSP is that it allows employees to focus on their roles and execute the tasks they were hired for. Additionally, teaming up with a professional MSP provides the ability to make adjustments when needed and gives you full transparency of your IT department.  

    Reduce overall IT costs

    From a financial standpoint, one of the major advantages of managed services is that it reduces overall labour costs and removes the need to hire and train an internal IT team. With that being said, you can utilize those savings by investing them back into your organization. 

    Most MSPs provide customized care solutions based on your specific needs, so you won’t have to stress about unpredicted service fees. Also, if your MSP has dependable partner relationships, this will also cut down hardware and software costs significantly.  

    Reap scalable solutions 

    As your business evolves, so will your technological needs. An MSP provides the ability to respond to changes effectively and in real-time. Whether you need to scale software applications or hardware, an MSP is your golden ticket to reducing friction during that process.  

    When new systems are introduced, it may cause frustration for your internal team. With an MSP, you will have expert training and resources available as you need them. In addition to increasing stability, having a professional IT team on your side is an ideal way to grow your business effectively and reduce system downtime.  

    Ignite your full potential with alpha

    IT is a critical component that propels small to enterprise-level businesses forward. If you are finding that your company is being consumed by preventable IT issues, contact us for free discovery call to find out how we can help streamline your business operations